Updated Shipping and Local Delivery Info

Last updated: May 27th, 2020

Due to the outbreak of COVID-19, we are operating our retail fabric shop exclusively online. Thus we have a new curbside pickup and local delivery options, as well as discounted shipping rates. 

Processing and Shipping Times

While we're working our hardest to process orders in a timely manner, due to a reduced number of staff, please allow up to five business days for your order to be processed before you're notified for pick up, delivery or shipping. 

Curbside Pickup

As of Monday April 20th, we're reinstating curbside pick up at 174 James Street North, Hamilton. Pick up is available on Tuesdays, Wednesdays, Fridays and Saturdays from 11am-4pm. All pick up orders must be placed online in advance. Additions cannot be made at the time of your pick up.

Make sure that you've received an email notification that your order is ready  before you come to pick up your order. 

When you get to the shop:

  1. Knock upon arrival and state your name
  2. Wait behind at the marked line
  3. A staff member will hang your shopping bag on a hook on the window.
  4. When the door is fully shut, you can safely step forward and retrieve your order! :)

Local Contactless Delivery

For those residing in the Hamilton Area, we are offering contactless delivery to your doorstep, twice a week: Wednesdays and Fridays. A small charge of $4 will be applicable to all orders under $99. Order $100 or more, and delivery is on us!

Wednesday: East of James Street, including East mountain + Stoney Creek
Friday: West of James Street, including West mountain, Ancaster and Dundas

If you select local delivery but are outside our delivery zones, we will contact you with pick up or shipping options. 

Shipping Fees

Our $12 flat rate shipping fee still applies to all orders in Canada ($15 to the USA), however we are happy to offer free shipping on all orders over $100!

All packages in Canada are shipped Canada Post Expedited and include tracking. Canada Post is delivering a record high numbers of parcels, so please expected slower than normal delivery times for your orders.

Have any questions?

Please email us at hello@iloveneedlework.com
or call 905-667-5663.  Our customer service hours are Tuesday to Saturday 11am-5pm.
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